Terms of Service

1. Our Services

Crossroads Wellness provides wellness and mental health services, which may include counselling support, wellbeing programs, workplace wellness initiatives, group sessions and related consultative services (the “Services”). The specific scope, format, frequency and fees applicable to your engagement will be set out in a written quote, service agreement or booking confirmation provided to you before the Services commence.

Our Services are provided by suitably qualified and experienced practitioners. Details of our current service offerings are available on our Services page.

2. Not a Substitute for Medical or Emergency Care

Our Services support wellbeing and personal development but do not constitute medical diagnosis, psychiatric treatment, medication management or emergency care. Our practitioners do not provide medical advice. You should continue to consult your general practitioner, specialist or other treating health professional regarding any medical or psychiatric condition.

Our Services are not an emergency or crisis service. If you are experiencing a medical emergency, or you are at risk of harm to yourself or others, please seek immediate assistance from your nearest hospital emergency department, your general practitioner, or an appropriate crisis support service in your area.

3. Eligibility and Client Responsibilities

By engaging our Services you confirm that:

• you are at least 18 years of age, or a parent or legal guardian has consented to the engagement on your behalf where Services are provided to a minor;
• the information you provide to us, including intake and health-related information, is accurate and complete to the best of your knowledge;
• you will participate in good faith and treat our practitioners and other clients with courtesy and respect; and
• you will attend sessions in a fit state to participate, and will disclose any relevant changes in your circumstances, medication or treatment that may reasonably affect the safety or effectiveness of the Services.

We may decline or discontinue Services, at our discretion, where participation would be unsafe, inappropriate or outside the scope of our practice.

4. Quotes, Bookings and Acceptance

Quotes provided by Crossroads Wellness are valid for 30 days from the date of issue unless otherwise stated in writing. A booking is confirmed only once you have accepted the quote in writing (including by email) and, where applicable, paid any deposit or booking fee described in the quote.

You may request a quote for our Services via our Get a Quote page or by contacting us at ceo@crossroadswellness.site. Any indicative timelines, availability or pricing communicated before written acceptance are estimates only and are not binding on us.

5. Fees, Payment and GST

All fees are stated in Australian dollars. Where applicable, fees are inclusive of Goods and Services Tax (GST) in accordance with A New Tax System (Goods and Services Tax) Act 1999 (Cth), and this will be clearly indicated on your quote or invoice.

Unless otherwise agreed in writing:

• invoices are payable within 14 days of the invoice date;
• payment may be made by the methods nominated on the invoice; and
• overdue amounts may accrue interest at 2% per month, and we may suspend Services until outstanding amounts are paid.

You are responsible for any bank fees, dishonour fees or chargeback costs arising from payments made on your account.

6. Cancellations, Rescheduling and Non-Attendance

We understand that circumstances change. To help us manage practitioner availability fairly, the following applies unless otherwise stated in your service agreement:

• sessions may be rescheduled at no charge with at least 48 hours’ notice;
• cancellations with less than 48 hours’ notice, or non-attendance without notice, may attract a fee of up to 50% of the scheduled session fee; and
• if we need to cancel or reschedule a session, we will provide as much notice as practicable and offer a suitable alternative at no additional cost to you.

7. Confidentiality and Privacy

We treat client information with strict confidence and handle personal and health information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Information shared during sessions remains confidential, subject to limited exceptions where disclosure is required or permitted by law, including where there is a serious and imminent risk of harm to you or another person, or where we are compelled by a court or statutory authority.

8. Australian Consumer Law Guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable law that cannot lawfully be excluded.

Our Services come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Services remedied or resupplied if they fail to be of acceptable quality and the failure does not amount to a major failure.

9. Limitation of Liability

To the fullest extent permitted by law, and except in relation to consumer guarantees under the Australian Consumer Law:

• we exclude all implied warranties, conditions and representations not expressly stated in these Terms;
• our total aggregate liability arising out of or in connection with the Services is limited, at our option, to the resupply of the relevant Services or the cost of resupplying those Services; and
• we are not liable for indirect, incidental, special or consequential loss, including loss of profit, opportunity or goodwill.

Nothing in this section limits our liability for death or personal injury caused by our negligence, or for fraud or any other liability that cannot be excluded by law.

10. Website Content and Intellectual Property

All content on the Website, including text, graphics, logos and layout, is owned by or licensed to Crossroads Wellness and is protected by Australian and international copyright laws. General information published on the Website is provided for informational purposes only and does not constitute clinical, legal or financial advice for your individual circumstances.

You may not reproduce, distribute, modify or create derivative works from Website content without our prior written consent, other than for your own personal, non-commercial use.

11. Third-Party Links

The Website may contain links to third-party websites or resources. These links are provided for convenience only, and we do not endorse and are not responsible for the content, availability or practices of any third-party site. Your use of third-party websites is at your own risk and subject to their terms and policies.

12. Suspension and Termination

We may suspend or terminate your access to Services, with written notice where practicable, if you materially breach these Terms, fail to pay undisputed fees when due, or where continued engagement would present an unacceptable safety risk to our practitioners or others.

You may end your engagement with us at any time by providing written notice. Fees for Services already delivered remain payable, and any prepaid fees for undelivered sessions will be refunded on a pro-rata basis unless otherwise agreed.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, operations or legal obligations. The current version will always be published on this page with a revised “Last updated” date. Material changes affecting an active engagement will be communicated to you directly before taking effect.

14. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and any courts competent to hear appeals from those courts.

15. Contact Us

If you have any questions about these Terms, or wish to exercise your rights, please contact:

Crossroads Wellness Pty Ltd
ABN 93 702 133 202
Perth, WA, Australia
Email: ceo@crossroadswellness.site
Website: https://crossroadswellness.site

For details on how we handle your personal information, please see our Privacy Policy. To learn more about our practice, visit our About page or Contact page.